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Terms & Conditions

Our practice aims to provide dental care of a consistent quality, for all patients. We have management systems to help us, which define each practice member’s responsibilities when looking after you.

In proposing treatment we will take account of your own wishes. We will explain options, where appropriate, and costs, so that you can make an informed choice. We will always explain what we are doing.

We will do all we can to look after your general health. We will ask you about your general health, and about any medicines being taken. This helps us to treat you safely. We keep all information about you confidential.

Contamination control is essential to the safety of our patients. Every practice member receives training in practice systems for contamination control. Wherever possible single use disposables are used. Reusable equipment is sterilised by autoclave. We will always be polite and courteous in our dealings with you and treat you with respect at all times. We expect the same consideration from our patients in return. We reserve the right to refuse to treat any patient who is abusive or discourteous to any member of staff.

Our normal payment procedure is to ask you to pay a proportion of the cost of your treatment at each visit. The final payment being due on your last appointment. We are happy to give estimates of the total cost of a course of treatment before that treatment begins, and will keep you informed of any changes as treatment proceeds. Patients can choose to pay by either cash, debit or credit card. We no longer accept personal cheques.

Please give as much notice as possible if you have to cancel an appointment in an emergency. Please call on 01256 584485. For a genuine emergency cancellation, there will be no charge. With other cancellations, we will try to fill your allocated time with another patient but reserve the right to charge ( at a rate of half our normal hourly fee ) if we are unable to do so.

Whenever possible, please contact us about emergencies during normal surgery hours. If you need to be seen the same day, please get in touch as early in the day as possible. In the case of an emergency out of hours, phone the number below, and you will be put in touch with our dedicated paging service where you can leave a message for the on call dentist. If treatment is necessary, we will do our best to arrange it within 24 hours. Emergency Telephone (01256) 584485

We aim to make your treatment as pleasant as possible every time you visit us. However if you feel you have not been treated as you would have liked, or are dissatisfied with any aspect of our practice, we want to know. It is only through hearing from you that we can help and improve our service. Please mention your concerns in the first instance to your dentist. If they can not be resolved immediately and to your satisfaction, we may request your comments in writing. This practice operates an in-house complaints procedure for both Private and NHS patients, which adheres to nationally agreed criteria. More information is available from reception.

This practice stores patients data on computer and is registered with the data protection agency as a user of computerised records.

The registration number is Z7349265. More information is available from the DPR web site at www.gov.uk/data-protection. More information about our practice and services as well as general advice on dental care is available on our web site at www.hookdental.com

Caring dentistry for all the family
Get in touch:

Stanley House, London Road, Hook, Hampshire, RG27 9GA

Tel : 01256 762353

Root Canal Treatment

Saving damaged teeth

We will always endeavour to save your teeth rather than remove them because natural teeth are best. The loss of even one tooth can have a detrimental effect on your mouth and it is almost always more expensive to replace a lost tooth than to treat a damaged one.

One of the ways we can prevent the loss of a tooth is with root canal treatment. Treatment involves the removal of the irreversibly damaged pulp tissues from the centre of your tooth. A root canal treated tooth can function normally and can be maintained with routine dental care and oral hygiene measures. We sometimes recommend that root filled teeth are further protected with a crown to protect them from further irreversible damage.

What are the symptoms?

Signs of pulp damage may include pain, prolonged sensitivity to heat or cold, discoloration of the tooth, swelling, tenderness of the overlying gums. On the other hand, there may be no symptoms at all and the diagnosis is made from a routine x-ray. If pulp inflammation or infection is left untreated, it can eventually cause pain, swelling and loss of the supporting bone. Ultimately, if untreated, the tooth may be lost.

Root canal treatment procedures are comfortable and painless as the tooth is anaesthetised during treatment. After treatment, the tooth may be sensitive or tender for a few days. Taking over-the-counter painkillers can relieve this discomfort. However, if the pain persists and is severe, or a swelling occurs, you should contact us immediately.

When is root canal treatment necessary?

Generally speaking there are two main reasons: a) When the nerve and blood vessels in the tooth (dental pulp) are inflamed and irreversibly damaged. This is usually accompanied by hot and cold pain and is called acute pulpitis. b) If the dental pulp degenerates completely, the root canals can become infected, leading to formation of an abscess, with or without discomfort on bite. This is a chronic pulpitis.

What is the reason for the disease of the dental pulp?

Tooth decay, cracks, large fillings, trauma or even tooth wear can sometimes cause irreversible damage to the dental pulp.

How long does root treatment take?

A routine root canal treatment can take between 1.5 and 3 hours.

How long will the tooth last?

The success rates for root canal treatment are high - in the region of 80% - 95%. The success rate depends on firstly being able to access the tooth adequately and secondly on the ability to disinfect the entire length of the root canals and fill them adequately. In some cases this is not possible due to the extent of the infection, technical difficulties and complications and it is this that affects the success rate. Provided the tooth can be adequately treated, it should last for many years.

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To find out how we can help you, call us on 01256 762353, email us or request an appointment and we will be in touch.