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Terms & Conditions

Our practice aims to provide dental care of a consistent quality, for all patients. We have management systems to help us, which define each practice member’s responsibilities when looking after you.

In proposing treatment we will take account of your own wishes. We will explain options, where appropriate, and costs, so that you can make an informed choice. We will always explain what we are doing.

We will do all we can to look after your general health. We will ask you about your general health, and about any medicines being taken. This helps us to treat you safely. We keep all information about you confidential.

Contamination control is essential to the safety of our patients. Every practice member receives training in practice systems for contamination control. Wherever possible single use disposables are used. Reusable equipment is sterilised by autoclave. We will always be polite and courteous in our dealings with you and treat you with respect at all times. We expect the same consideration from our patients in return. We reserve the right to refuse to treat any patient who is abusive or discourteous to any member of staff.

Our normal payment procedure is to ask you to pay a proportion of the cost of your treatment at each visit. The final payment being due on your last appointment. We are happy to give estimates of the total cost of a course of treatment before that treatment begins, and will keep you informed of any changes as treatment proceeds. Patients can choose to pay by either cash, debit or credit card. We no longer accept personal cheques.

Please give as much notice as possible if you have to cancel an appointment in an emergency. Please call on 01256 584485. For a genuine emergency cancellation, there will be no charge. With other cancellations, we will try to fill your allocated time with another patient but reserve the right to charge ( at a rate of half our normal hourly fee ) if we are unable to do so.

Whenever possible, please contact us about emergencies during normal surgery hours. If you need to be seen the same day, please get in touch as early in the day as possible. In the case of an emergency out of hours, phone the number below, and you will be put in touch with our dedicated paging service where you can leave a message for the on call dentist. If treatment is necessary, we will do our best to arrange it within 24 hours. Emergency Telephone (01256) 584485

We aim to make your treatment as pleasant as possible every time you visit us. However if you feel you have not been treated as you would have liked, or are dissatisfied with any aspect of our practice, we want to know. It is only through hearing from you that we can help and improve our service. Please mention your concerns in the first instance to your dentist. If they can not be resolved immediately and to your satisfaction, we may request your comments in writing. This practice operates an in-house complaints procedure for both Private and NHS patients, which adheres to nationally agreed criteria. More information is available from reception.

This practice stores patients data on computer and is registered with the data protection agency as a user of computerised records.

The registration number is Z7349265. More information is available from the DPR web site at www.gov.uk/data-protection. More information about our practice and services as well as general advice on dental care is available on our web site at www.hookdental.com

Caring dentistry for all the family
Get in touch:

Stanley House, London Road, Hook, Hampshire, RG27 9GA

Tel : 01256 762353

New Patients

If you are considering joining Hook Dental as a new patient, we sincerely look forward to meeting you and your family. Joining our practice is easy. Just call us on 01256 584485 or email info@hookdental.com and we will be pleased to send you a welcome pack and arrange an appointment for you.

New Patients Hampshire

Unhurried care

Our new patient appointments are unhurried, as we like to allow plenty of time - around 40 minutes - to get to know you, give your mouth a thorough examination and understand how we can help you achieve better dental health.

Sometimes all we will do at your first appointment is talk. This is especially helpful for nervous patients who want to have a look around, find out more about our approach and get a feel for our practice without the worry of having an examination – or even sitting in the dental chair if you don’t want to.

Thorough examination

If this is the case, you will then return for a more formal examination to make records when you feel comfortable. Our new patient examination always includes a check of your teeth and fillings, a gum health assessment, a soft tissue examination (the tongue, cheeks and palate) and an oral cancer screening to detect any early signs of the disease.

We will check your bite and make a note of any worn teeth, recording any grinding or tooth clenching habits. As part of your examination, we may take x-rays and photographs to help us make a diagnosis. There is an extra charge for these diagnostic services, which we will always advise you of first.

Please complete and bring the medical history contained in your welcome pack with you to your first appointment or arrive 10 minutes early to complete it here.

New patients may also have a short follow-up appointment if necessary to discuss the results of any x-rays taken or to further discuss treatment options. There is no charge for this appointment.

Convenient appointments

Our normal surgery hours are 8.30am until 6.00pm. For patients who find it difficult to attend during normal surgery hours, we are open on Tuesdays until 7pm and on Saturdays from 9am until 12.30pm.

Regular visits are vital

Once your initial treatment is complete, we encourage you to come back to see us at regular intervals to make sure everything is going well. We tailor recall visits according to your specific needs and these may be between 3 and 12 months. These appointments can be pre-booked to ensure that you are seen at the right time and we also operate a recall system to remind you when your next visit is due.

To encourage regular visits we may recommend our membership scheme, designed to spread the cost of your regular care and ensure you receive the attention you need at the right time.

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To find out how we can help you, call us on 01256 762353, email us or request an appointment and we will be in touch.