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Terms & Conditions

Our practice aims to provide dental care of a consistent quality, for all patients. We have management systems to help us, which define each practice member’s responsibilities when looking after you.

In proposing treatment we will take account of your own wishes. We will explain options, where appropriate, and costs, so that you can make an informed choice. We will always explain what we are doing.

We will do all we can to look after your general health. We will ask you about your general health, and about any medicines being taken. This helps us to treat you safely. We keep all information about you confidential.

Contamination control is essential to the safety of our patients. Every practice member receives training in practice systems for contamination control. Wherever possible single use disposables are used. Reusable equipment is sterilised by autoclave. We will always be polite and courteous in our dealings with you and treat you with respect at all times. We expect the same consideration from our patients in return. We reserve the right to refuse to treat any patient who is abusive or discourteous to any member of staff.

Our normal payment procedure is to ask you to pay a proportion of the cost of your treatment at each visit. The final payment being due on your last appointment. We are happy to give estimates of the total cost of a course of treatment before that treatment begins, and will keep you informed of any changes as treatment proceeds. Patients can choose to pay by either cash, debit or credit card. We no longer accept personal cheques.

Please give as much notice as possible if you have to cancel an appointment in an emergency. Please call on 01256 584485. For a genuine emergency cancellation, there will be no charge. With other cancellations, we will try to fill your allocated time with another patient but reserve the right to charge ( at a rate of half our normal hourly fee ) if we are unable to do so.

Whenever possible, please contact us about emergencies during normal surgery hours. If you need to be seen the same day, please get in touch as early in the day as possible. In the case of an emergency out of hours, phone the number below, and you will be put in touch with our dedicated paging service where you can leave a message for the on call dentist. If treatment is necessary, we will do our best to arrange it within 24 hours. Emergency Telephone (01256) 584485

We aim to make your treatment as pleasant as possible every time you visit us. However if you feel you have not been treated as you would have liked, or are dissatisfied with any aspect of our practice, we want to know. It is only through hearing from you that we can help and improve our service. Please mention your concerns in the first instance to your dentist. If they can not be resolved immediately and to your satisfaction, we may request your comments in writing. This practice operates an in-house complaints procedure for both Private and NHS patients, which adheres to nationally agreed criteria. More information is available from reception.

This practice stores patients data on computer and is registered with the data protection agency as a user of computerised records.

The registration number is Z7349265. More information is available from the DPR web site at www.gov.uk/data-protection. More information about our practice and services as well as general advice on dental care is available on our web site at www.hookdental.com

Caring dentistry for all the family
Get in touch:

Stanley House, London Road, Hook, Hampshire, RG27 9GA

Tel : 01256 762353

Fillings, Crowns & Bridges

Fillings, Crowns and Bridges in Hampshire

Contrary to popular belief, most dentists – and especially ours - don’t enjoy drilling and filling. Our aim is to educate you so that you don’t require fillings and we do this through oral health education, promoting the importance of regular dental and hygiene examinations, and providing brushing tips that will keep your teeth and gums in the pink.

If you do require a filling, we provide amalgam (metal) fillings and white fillings that are matched exactly to your tooth colour, allowing you to laugh without embarrassment.

What is a crown?

A crown is an artificial restoration that fits over the remaining parts of a damaged tooth, making it strong and giving it the shape of a natural tooth. It is sometimes known as a cap. Crowns are an ideal restoration for teeth that have been broken, weakened by decay or include a large filling. Crowns can be made from gold, porcelain or a combination of both, and more recently ceramic. Ceramic crowns are carefully crafted to look more natural and blend in with the rest of your teeth and can eliminate dark metallic lines around the gums. We can advise you which type of crown would be best for your particular problem.

A crown could be used for a number of other reasons, for instance:

  • you may have discoloured fillings and would like to improve the appearance of the tooth
  • you may have had a root filling that will need a crown to protect and strengthen it
  • it may help hold a removable bridge or denture firmly in place

When would a bridge be required?

If you have lost a tooth, there are three ways you can fill the gap; dental implants, a fixed bridge or a partial denture. Bridges can be used to fit a replacement tooth or teeth by being carefully attached to adjacent teeth. Some preparation of the adjacent teeth is required and this is most appropriate when these teeth have already been filled or require some treatment anyway. This treatment is cost effective, relatively long lasting and the false tooth will blend in perfectly with your natural teeth.

Why should I replace missing teeth?

You should replace missing teeth for a number of reasons. Firstly, if you notice a lack of function after losing a tooth, find you can’t chew properly or your food gets lost in the space between your teeth. Secondly, it may be a simple case of appearance. Few people would be prepared to have a gap at the front of their mouths. A missing tooth can mean greater strain being put on teeth either side of the gap – this could lead to problems with those teeth eventually.

A gap can also mean your bite is affected because the teeth next to the space can lean into the gap and alter the way your upper and lower teeth bite together. This can then lead to food getting packed into the gap, which can cause decay and gum disease.

Read more

To find out how we can help you, call us on 01256 762353, email us or request an appointment and we will be in touch.