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Terms & Conditions

Our practice aims to provide dental care of a consistent quality, for all patients. We have management systems to help us, which define each practice member’s responsibilities when looking after you.

In proposing treatment we will take account of your own wishes. We will explain options, where appropriate, and costs, so that you can make an informed choice. We will always explain what we are doing.

We will do all we can to look after your general health. We will ask you about your general health, and about any medicines being taken. This helps us to treat you safely. We keep all information about you confidential.

Contamination control is essential to the safety of our patients. Every practice member receives training in practice systems for contamination control. Wherever possible single use disposables are used. Reusable equipment is sterilised by autoclave. We will always be polite and courteous in our dealings with you and treat you with respect at all times. We expect the same consideration from our patients in return. We reserve the right to refuse to treat any patient who is abusive or discourteous to any member of staff.

Our normal payment procedure is to ask you to pay a proportion of the cost of your treatment at each visit. The final payment being due on your last appointment. We are happy to give estimates of the total cost of a course of treatment before that treatment begins, and will keep you informed of any changes as treatment proceeds. Patients can choose to pay by either cash, debit or credit card. We no longer accept personal cheques.

Please give as much notice as possible if you have to cancel an appointment in an emergency. Please call on 01256 584485. For a genuine emergency cancellation, there will be no charge. With other cancellations, we will try to fill your allocated time with another patient but reserve the right to charge ( at a rate of half our normal hourly fee ) if we are unable to do so.

Whenever possible, please contact us about emergencies during normal surgery hours. If you need to be seen the same day, please get in touch as early in the day as possible. In the case of an emergency out of hours, phone the number below, and you will be put in touch with our dedicated paging service where you can leave a message for the on call dentist. If treatment is necessary, we will do our best to arrange it within 24 hours. Emergency Telephone (01256) 584485

We aim to make your treatment as pleasant as possible every time you visit us. However if you feel you have not been treated as you would have liked, or are dissatisfied with any aspect of our practice, we want to know. It is only through hearing from you that we can help and improve our service. Please mention your concerns in the first instance to your dentist. If they can not be resolved immediately and to your satisfaction, we may request your comments in writing. This practice operates an in-house complaints procedure for both Private and NHS patients, which adheres to nationally agreed criteria. More information is available from reception.

This practice stores patients data on computer and is registered with the data protection agency as a user of computerised records.

The registration number is Z7349265. More information is available from the DPR web site at www.gov.uk/data-protection. More information about our practice and services as well as general advice on dental care is available on our web site at www.hookdental.com

Caring dentistry for all the family
Get in touch:

Stanley House, London Road, Hook, Hampshire, RG27 9GA

Tel : 01256 762353

Benefit from Membership

Our dental membership plan has been developed in-house to help spread the cost of your essential regular dental care throughout the year.

Hook Dental Membership has a number of levels depending on the recommended frequency of your dental and hygienist visits and starts from only £11.00 a month. Your dentist will determine which level is most suitable for you and then it’s simply a case of joining – and this can be done at the practice or directly online. The monthly fee is collected automatically by direct debit.

You can see our ‘pay as you go’ fees here.

Become a member

Become a member of Hook Dental and receive a host of benefits including:

  • A monthly budget for your routine dental care including dental and hygienist examination fees and x-rays. Membership also covers all incidental consultation visits and emergency appointments outside normal examination times.
  • Five adult fee levels and a children’s scheme cover every likely requirement.
  • Worldwide emergency treatment insurance.
  • Accidental damage insurance as a result of external trauma. Invaluable if you have expensive crowns, bridges or dentures. You can also add cover for dental implants.
  • 10% discount on other treatment fees.
  • Discounted tooth whitening - £199 instead of £275.
  • Simple sign up at the practice or online. Click here to sign up today with immediate confirmation by email of your direct debit acceptance.
Membership LevelsIncludesPrice p/m
Bronze1 examination + 1 hygienist visit£11.00
Bronze Plus1 examination + 2 hygienist visits or 2 examinations + 1 hygienist visit£16.00
Silver2 examinations + 2 hygienist visits£19.50
Silver Plus2 examinations + 3 hygienist visits£24.00
Gold2 examinations + 4 hygienist visits£29.00

(All of the above membership schemes exclude any other dental treatment prescribed as a result of your dental examinations. Members receive 10% discount against our normal treatment fees.)

(Patients who have been given a bespoke membership level as a result of a recent examination can sign up here

If you are unsure which membership level is right for you please call the surgery on 01256 584485 and our reception team will look back at your records to see what your recommended recall frequency has been in the past and you can sign up here

We would recommend that new patients to our practice do not join the membership scheme until they have attended for their first examination. We will then advise you which plan will be best for you.

Children’s membership

This membership plan is available to all patients under 16 years of age and costs just £5 a month. Because preventive dental treatment is paramount to establishing good habits in young people, our scheme covers your children for their recommended routine six monthly examinations, as well as any preventive treatments like hygienist appointments, and any fissure sealants and fluoride treatments they may require.

Reducing the likelihood of dental decay and the need for treatment in the first 16 years gives them a real chance of avoiding dental treatment for a lifetime. This membership plan includes all the benefits mentioned in the adult scheme. Sign up here.

For more information about our membership plans, please click here.

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To find out how we can help you, call us on 01256 762353, email us or request an appointment and we will be in touch.