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Terms & Conditions

Our practice aims to provide dental care of a consistent quality, for all patients. We have management systems to help us, which define each practice member’s responsibilities when looking after you.

In proposing treatment we will take account of your own wishes. We will explain options, where appropriate, and costs, so that you can make an informed choice. We will always explain what we are doing.

We will do all we can to look after your general health. We will ask you about your general health, and about any medicines being taken. This helps us to treat you safely. We keep all information about you confidential.

Contamination control is essential to the safety of our patients. Every practice member receives training in practice systems for contamination control. Wherever possible single use disposables are used. Reusable equipment is sterilised by autoclave. We will always be polite and courteous in our dealings with you and treat you with respect at all times. We expect the same consideration from our patients in return. We reserve the right to refuse to treat any patient who is abusive or discourteous to any member of staff.

Our normal payment procedure is to ask you to pay a proportion of the cost of your treatment at each visit. The final payment being due on your last appointment. We are happy to give estimates of the total cost of a course of treatment before that treatment begins, and will keep you informed of any changes as treatment proceeds. Patients can choose to pay by either cash, debit or credit card. We no longer accept personal cheques.

Please give as much notice as possible if you have to cancel an appointment in an emergency. Please call on 01256 584485. For a genuine emergency cancellation, there will be no charge. With other cancellations, we will try to fill your allocated time with another patient but reserve the right to charge ( at a rate of half our normal hourly fee ) if we are unable to do so.

Whenever possible, please contact us about emergencies during normal surgery hours. If you need to be seen the same day, please get in touch as early in the day as possible. In the case of an emergency out of hours, phone the number below, and you will be put in touch with our dedicated paging service where you can leave a message for the on call dentist. If treatment is necessary, we will do our best to arrange it within 24 hours. Emergency Telephone (01256) 584485

We aim to make your treatment as pleasant as possible every time you visit us. However if you feel you have not been treated as you would have liked, or are dissatisfied with any aspect of our practice, we want to know. It is only through hearing from you that we can help and improve our service. Please mention your concerns in the first instance to your dentist. If they can not be resolved immediately and to your satisfaction, we may request your comments in writing. This practice operates an in-house complaints procedure for both Private and NHS patients, which adheres to nationally agreed criteria. More information is available from reception.

This practice stores patients data on computer and is registered with the data protection agency as a user of computerised records.

The registration number is Z7349265. More information is available from the DPR web site at www.gov.uk/data-protection. More information about our practice and services as well as general advice on dental care is available on our web site at www.hookdental.com

Caring dentistry for all the family
Get in touch:

Stanley House, London Road, Hook, Hampshire, RG27 9GA

Tel : 01256 762353

Tooth Wear

Tooth wear can occur at any age depending on the causes. Young people can suffer accelerated tooth wear due to consumption of lots of fizzy drinks causing acid erosion. Older patients can simply wear their teeth out from a lifetime of grinding or an inappropriate diet. Tooth wear can cause tooth sensitivity and can lead to changes in your bite. It is an increasingly common problem that should not be ignored particularly as we are all hoping to live long and full lives and will expect our teeth to survive as long as we do.

Our modern diet is often much more acidic and this can soften the enamel and make it more prone to being worn away by the action of chewing and grinding the teeth. Tooth wear tends to happen relatively slowly over a long period.

Concerned about worn teeth?

At Hook Dental in Hampshire we carefully assess your teeth for problems of erosion and wear. We will give you a score that will not only show us if the problem is getting worse but will guide us to the best care and treatment, or better yet, what preventive measures we can and should take.

Where does tooth wear occur?

Loss of the enamel surface of a tooth most typically occurs on the biting surfaces and also at the necks of the teeth at the gum line. Loss of the enamel on the facing surface of the teeth usually begins at the gum line and can be very unsightly.

What problems does tooth wear cause?

Your teeth may also become very sensitive to temperature change and to certain foods. Wear on the biting surfaces of your teeth will result in a gradual loss of height of the bite and can result in problems with the jaw joints, which in turn can cause headaches, neck and back pain.

How is tooth wear treated at Hook Dental?

Depending how severe your tooth wear issues, we may need to simply monitor the condition and take a preventive approach, or consider providing treatment to restore the natural shape and appearance of your teeth.

The modern approach to managing tooth surface loss is the rebuilding of the lost tooth tissue using tooth coloured fillings, made of a material called composite resin, which is glued or bonded to the remaining tooth to provide a cosmetic non-invasive and cost effective solution For more severely worn teeth it may be necessary to consider using porcelain onlays or crowns.

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To find out how we can help you, call us on 01256 762353, email us or request an appointment and we will be in touch.