Hook Dental CLOSE

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Terms & Conditions

Our practice aims to provide dental care of a consistent quality, for all patients. We have management systems to help us, which define each practice member’s responsibilities when looking after you.

In proposing treatment we will take account of your own wishes. We will explain options, where appropriate, and costs, so that you can make an informed choice. We will always explain what we are doing.

We will do all we can to look after your general health. We will ask you about your general health, and about any medicines being taken. This helps us to treat you safely. We keep all information about you confidential.

Contamination control is essential to the safety of our patients. Every practice member receives training in practice systems for contamination control. Wherever possible single use disposables are used. Reusable equipment is sterilised by autoclave. We will always be polite and courteous in our dealings with you and treat you with respect at all times. We expect the same consideration from our patients in return. We reserve the right to refuse to treat any patient who is abusive or discourteous to any member of staff.

Our normal payment procedure is to ask you to pay a proportion of the cost of your treatment at each visit. The final payment being due on your last appointment. We are happy to give estimates of the total cost of a course of treatment before that treatment begins, and will keep you informed of any changes as treatment proceeds. Patients can choose to pay by either cash, debit or credit card. We no longer accept personal cheques.

Please give as much notice as possible if you have to cancel an appointment in an emergency. Please call on 01256 584485. For a genuine emergency cancellation, there will be no charge. With other cancellations, we will try to fill your allocated time with another patient but reserve the right to charge ( at a rate of half our normal hourly fee ) if we are unable to do so.

Whenever possible, please contact us about emergencies during normal surgery hours. If you need to be seen the same day, please get in touch as early in the day as possible. In the case of an emergency out of hours, phone the number below, and you will be put in touch with our dedicated paging service where you can leave a message for the on call dentist. If treatment is necessary, we will do our best to arrange it within 24 hours. Emergency Telephone (01256) 584485

We aim to make your treatment as pleasant as possible every time you visit us. However if you feel you have not been treated as you would have liked, or are dissatisfied with any aspect of our practice, we want to know. It is only through hearing from you that we can help and improve our service. Please mention your concerns in the first instance to your dentist. If they can not be resolved immediately and to your satisfaction, we may request your comments in writing. This practice operates an in-house complaints procedure for both Private and NHS patients, which adheres to nationally agreed criteria. More information is available from reception.

This practice stores patients data on computer and is registered with the data protection agency as a user of computerised records.

The registration number is Z7349265. More information is available from the DPR web site at www.gov.uk/data-protection. More information about our practice and services as well as general advice on dental care is available on our web site at www.hookdental.com

Caring dentistry for all the family
Get in touch:

Stanley House, London Road, Hook, Hampshire, RG27 9GA

Tel : 01256 762353

How to find us

Hook Dental, Stanley House, London Road, Hook, Hampshire, RG27 9GA

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Get in Touch

Please feel free to contact our friendly team at Hook Dental if you have any queries or would like further information on any aspect of our services. You can do this by calling 01256 762353, emailing info@hookdental.com or popping into see us. We look forward to helping you.

Joining our practice is easy. Just call or email us and we will be pleased to send you a welcome pack and arrange an appointment for you. You can read more about our terms and conditions here.

Feel free to use the form to book your free initial consultation with us, we look forward to seeing you!

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Find us

Hook Dental is located at Stanley House, London Road, Hook, Hampshire, RG27 9GA. This is on the roundabout in the centre of the village of Hook, next to Boots the chemist.

Parking

We have a private, free car park at the front of our practice and a pay and display car park conveniently situated across the road.

Directions

From Basingstoke > Leaving Basingstoke, take the A30 east. After approx. three miles cross a traffic light junction and a little further on you enter the village of Hook. Hook Dental is located on the roundabout in the centre of the village next to the chemist shop.

From Camberley >

Leave Camberley, going west along the A30 travelling through Hartley Wintney, Phoenix Green and Murrell Green. As you approach Hook, continue over the first mini-roundabout and into the centre of the village. Hook Dental is on the next roundabout next to the chemist shop.

From the M3 >

Leave the M3 at junction 5 and take the B3349 north towards Hook. At the next roundabout go straight ahead and then pass Tesco (on your right). Continue over the railway bridge and into the centre of the village. Hook Dental is located on the next roundabout between the White Hart Pub and the chemist shop.

From the M4 >

Leave the M4 at junction 11 and take the A33 south towards Hook. After approx. three miles of dual carriageway take the next roundabout left signposted to Hook. Turn right at the next roundabout (after ¼ mile) onto the B3349. After approximately five miles of winding road, passing through the villages of Heckfield, Hound Green and Mattingly and then Hook. Approaching, you will see the Hook Garden Centre (on your left). Turn right at the next roundabout, onto the A30 and pass the Texaco service station and the White Hart Pub (both on your left). Hook Dental is next door to the pub.

Disabled access

We welcome patients of all abilities. If you are disabled or are unable to visit our surgery, please call us and we will do our best to help.

Hook Dental has completely level access from the car park at the front, over the pavement and throughout the treatment areas, and there is ample turning space for wheelchairs. Tactile paving and disabled call points are available at the main entrance and we also have a dedicated disabled toilet and full size lift for easy access to all floors.

Feedback and complaints

We aim to make your treatment as pleasant as possible every time you visit us. However, if you feel you have not been treated as you would have liked, or are dissatisfied with any aspect of our practice, we want to know. It is only through hearing from you that we can help and improve our service.

Please mention your concerns in the first instance to your dentist. Hook Dental operates an in-house complaints procedure for both private and NHS patients that adheres to nationally agreed criteria. We aim to respond to verbal complaints within 24 hours and written ones within three working days.

If you are still not happy and would like to take things further, our private patients can contact The Dental Complaints organisation. Their website can be found at www.dentalcomplaints.org.uk and here you will find an online form to fill in. Alternatively, they can be contacted by phone on 08456 120 540. Our NHS patients should contact the NHS commissioning board on 0300 311 22 33 or www.england.nhs.uk/contact-us/complaint/

Emergency cancellation policy

Please give as much notice as possible if you have to cancel an appointment in an emergency. Please call on 01256 762353. For a genuine emergency cancellation, there will be no charge. With other cancellations, we will try to fill your allocated time with another patient but reserve the right to charge if we are unable to do so.

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To find out how we can help you, call us on 01256 762353, email us or request an appointment and we will be in touch.