Get In Touch
Contact us or pop in and see us!
Please feel free to contact our friendly team at Hook Dental if you have any queries or would like further information on any aspect of our services.
Joining our practice is easy. Just call or email us and we will be pleased to send you a welcome pack and arrange an appointment for you.
Call us: 01256 762 353
Visit us: Stanley House, London Road, Hook, Hampshire, RG27 9GA
Emergency Cancellation Policy
Please give as much notice as possible if you have to cancel an appointment in an emergency. Please call on 01256 762 353. For a genuine emergency cancellation, there will be no charge. With other cancellations, we will try to fill your allocated time with another patient but reserve the right to charge if we are unable to do so.
Feedback and Complaints
We aim to make your treatment as pleasant as possible every time you visit us. However, if you feel you have not been treated as you would have liked, or are dissatisfied with any aspect of our practice, we want to know. It is only through hearing from you that we can help and improve our service. Please mention your concerns in the first instance to your dentist.
Hook Dental operates an inhouse complaints procedure for both private and NHS patients that adheres to nationally agreed criteria. We aim to respond to verbal complaints within 24 hours and written ones within three working days.
If you are still not happy and would like to take things further, our private patients can contact The Dental Complaints organisation. Their website can be found here. Alternatively, they can be contacted by phone on 08456 120 540. Our NHS patients should contact the NHS commissioning board on 0300 311 22 33 or their website here.
Hook Dental is located at Stanley House, London Road, Hook, Hampshire, RG27 9GA. This is on the roundabout in the centre of the village of Hook, next to Boots the chemist.
We have a private, free car park at the front of our practice and a pay and display car park conveniently situated across the road. This makes visting Hook Dental a stress free experience for all of our clients. If you have any questions feel free to contact us on 01256 762 353.
Hook Dental has level access from the car park at the front, over the pavement and throughout the treatment areas. Tactile paving and disabled call points are available at the main entrance. We also have a dedicated disabled toilet and full size lift for easy access to all floors.