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Terms & Conditions

Our practice aims to provide dental care of a consistent quality, for all patients. We have management systems to help us, which define each practice member’s responsibilities when looking after you.

In proposing treatment we will take account of your own wishes. We will explain options, where appropriate, and costs, so that you can make an informed choice. We will always explain what we are doing.

We will do all we can to look after your general health. We will ask you about your general health, and about any medicines being taken. This helps us to treat you safely. We keep all information about you confidential.

Contamination control is essential to the safety of our patients. Every practice member receives training in practice systems for contamination control. Wherever possible single use disposables are used. Reusable equipment is sterilised by autoclave. We will always be polite and courteous in our dealings with you and treat you with respect at all times. We expect the same consideration from our patients in return. We reserve the right to refuse to treat any patient who is abusive or discourteous to any member of staff.

Our normal payment procedure is to ask you to pay a proportion of the cost of your treatment at each visit. The final payment being due on your last appointment. We are happy to give estimates of the total cost of a course of treatment before that treatment begins, and will keep you informed of any changes as treatment proceeds. Patients can choose to pay by either cash, debit or credit card. We no longer accept personal cheques.

Please give as much notice as possible if you have to cancel an appointment in an emergency. Please call on 01256 584485. For a genuine emergency cancellation, there will be no charge. With other cancellations, we will try to fill your allocated time with another patient but reserve the right to charge ( at a rate of half our normal hourly fee ) if we are unable to do so.

Whenever possible, please contact us about emergencies during normal surgery hours. If you need to be seen the same day, please get in touch as early in the day as possible. In the case of an emergency out of hours, phone the number below, and you will be put in touch with our dedicated paging service where you can leave a message for the on call dentist. If treatment is necessary, we will do our best to arrange it within 24 hours. Emergency Telephone (01256) 584485

We aim to make your treatment as pleasant as possible every time you visit us. However if you feel you have not been treated as you would have liked, or are dissatisfied with any aspect of our practice, we want to know. It is only through hearing from you that we can help and improve our service. Please mention your concerns in the first instance to your dentist. If they can not be resolved immediately and to your satisfaction, we may request your comments in writing. This practice operates an in-house complaints procedure for both Private and NHS patients, which adheres to nationally agreed criteria. More information is available from reception.

This practice stores patients data on computer and is registered with the data protection agency as a user of computerised records.

The registration number is Z7349265. More information is available from the DPR web site at www.gov.uk/data-protection. More information about our practice and services as well as general advice on dental care is available on our web site at www.hookdental.com

Caring dentistry for all the family
Get in touch:

Stanley House, London Road, Hook, Hampshire, RG27 9GA

Tel : 01256 762353

Patient Testimonials

Want to have your say? Feel free to leave feedback of your own.

    Children's Dentistry
  • Thank you so much for fixing my tooth. I am sorry you had to come out on Saturday night. You are my hero to have fixed my tooth. I loved talking to you about scuba diving and hearing about the frog fish stories. Thank you again.

    Love I.W.
  • Thank you for keeping me calm! I am really glad its gone and I was really surprised that it didn’t hurt that much! Chocolate made by me - hope you like it.

    From Izzie
  • Dentures
  • Thank you for the amazing job you have done on my new teeth. I am absolutely thrilled with the result and I know that my wife thinks they are a great improvement on before. Whether other people notice the difference I can’t say but I am so glad I have sufficient mirrors at home to flash my gnashers at! Thank you again for a spectacular job.

    Yours A.
  • I am delighted with my new denture. It fits perfectly and I have not had any problems at all. Many thanks for your help. Much appreciated!

    Cheers P.
  • General
  • Thank you for sorting out my crown so painlessly and stress free. It took a lot of time, courage and effort to get my tooth sorted and I honestly do not believe that I would have gone through with the procedure if it hadn’t been for you.

    Many, many thanks. D.O.
  • We are delighted with the dental service provided. You are always so clear, calm and provide very careful and tender treatment. We are so pleased to have you as our dentist and also the excellent reception team, who are always so friendly.

    Many thanks A.G.
  • Implant Treatment
  • Dear Tim and Gareth, I would like to thank you both for the wonderful implant and bridge work that has just been completed. At the initial consultations with you the whole procedure and time scales were fully explained. There followed the implant operation undertaken by Tim at Elmsleigh House Dental which was most professionally conducted.

  • Having the temporary bridge fitted at the same time as the implants alleviated the need for a denture, which I had previously found intolerable. The aftercare from Tim was marvellous where my wellbeing was always of prime concern. Then I moved on to Gareth’s care, starting the definitive bridgework.

  • Many visits were required for moulds to be taken, the skeletal framework to be trail fitted, gradually moving on to the end result. As with my time under Tim my personal comfort was always never compromised.

  • The final resulting implant bridge is way beyond all my expectations. It is literally like having my own teeth back again. In the week or so since it was fitted I have returned to enjoying eating properly again.

  • So thank you both for your exemplary work. We had a few laughs on the way too so it was not all a serious process. I would thoroughly recommend this treatment to anyone. It is literally life changing.

    Yours sincerely, J.R.

To find out how we can help you, call us on 01256 762353, email us or request an appointment and we will be in touch.